Greenville Auto Repair

I had a positive experience working with this great team. Their communication was excellent, and they did an outstanding job on my car. It has been running smoothly ever since it was returned to me. Although they weren't able to have it ready at the promised time, they worked quickly to ensure I had transportation and would not miss work.

I have a small collection of finicky (to say the least) automobiles. When I have a problem, I call Mason and Sons first. They give great advice and when needed, they deliver with great service and great results. I recommend them highly.

I am extremely disappointed my 17 yr old had bought a car (mercedes1995) from a family member. Knowing work needed to be done he called Mason and sons and they were definitely gonna be able to help they could try and figure out what happened and get it running no problem. Well we had to take it back bc within a day it stopped running while supposedly being under warranty for their repairs we took it back as requested , they did nothing but give us the run around and told us it had to be something else and they needed to clean the gas tank out again and maybe that would work but they would have to charge but they would do a deal for $1500 this time not close to $2000 the first go round. Keep in mind 17 yr old working and paying for all of this and all they (bailey) has done is give run around and not even fix the initial problem. Had to take elsewhere and shock of all shocks it was sensor and had nothing to do with the gas tank and found out you dont flush and clean those tanks out bc they are not metal and dont corrode like metal gas tanks. So now he doesn't have a gashand that works bc they wouldn't fix that even though they verbally said they would. I believe they were just trying to find ways to scam a young boy (whose father died 6 yrs ago) and his mother(doesn't know vehicles) for a payday for not even doing anything that was needed and lying every chance they get. Side note Noone will touch the gas tank bc of their supposed warranty and not wanting to be responsible for something someone else did. DONT EVER TAKE A VEHICLE TO THEM UNLESS YOU WANT TO BE LIED TO SCAMMED AND DRAIN YOU OF HARD EARNED MONEY. THEY DONT STAND BEHIND THEIR WORK AND WILL TAKE OFF (BAILEY) TO AVOID ANSWERING ANYTHING

Have had work done at Mason & Sons for years. They never fail when it to comes to customer service, communication and a competitive rate. I highly recommend!

I am extremely disappointed my 17 yr old had bought a car (mercedes1995) from a family member. Knowing work needed to be done he called Mason and sons and they were definitely gonna be able to help they could try and figure out what happened and get it running no problem. Well we had to take it back bc within a day it stopped running while supposedly being under warranty for their repairs we took it back as requested , they did nothing but give us the run around and told us it had to be something else and they needed to clean the gas tank out again and maybe that would work but they would have to charge but they would do a deal for $1500 this time not close to $2000 the first go round. Keep in mind 17 yr old working and paying for all of this and all they (bailey) has done is give run around and not even fix the initial problem. Had to take elsewhere and shock of all shocks it was sensor and had nothing to do with the gas tank and found out you dont flush and clean those tanks out bc they are not metal and dont corrode like metal gas tanks. So now he doesn't have a gashand that works bc they wouldn't fix that even though they verbally said they would. I believe they were just trying to find ways to scam a young boy (whose father died 6 yrs ago) and his mother(doesn't know vehicles) for a payday for not even doing anything that was needed and lying every chance they get. Side note Noone will touch the gas tank bc of their supposed warranty and not wanting to be responsible for something someone else did. DONT EVER TAKE A VEHICLE TO THEM UNLESS YOU WANT TO BE LIED TO SCAMMED AND DRAIN YOU OF HARD EARNED MONEY. THEY DONT STAND BEHIND THEIR WORK AND WILL TAKE OFF (BAILEY) TO AVOID ANSWERING ANYTHING

I think this movie quote from Miracle on 34th Street best describes my experience and view of Mason & Sons after using them: “I'm coming here for everything, but toilet paper and bananas.” I ⭐️believe.

M&S did a GREAT job on my 2015 Mercedes! They completed multiple different over due services and repairs, in just a couple of days. I just moved here from NC and was looking for a service center, and I’m glad that I found M&S.

Quality communication that was timely and informative. The mobile access to the work order was easy to use.

Very knowledgeable, great car service and customer service.

We were celebrating our 45th anniversary in Greenville. Staying at the Hampton Riverplace when we had car issues right off the bat. My sister has friends that live in Greenville, they contacted Mason & Sons and were told to have us bring our car in for them to access. They were closing at 6PM that evening but took our car and got a Uber for us to get back to the hotel that was about 10 minutes away. That evening Bailey checked out the issue called me and told me they would fix it first thing in the morning and get the car to us. Bailey was great to work with through the whole process. He saved our anniversary trip from becoming stressful. Thank you again Bailey.