Greenville Auto Repair

I towed my car to Japanese auto service. Originally they were great. After 8 days they didn’t even look at my car. I called Thursday. It would be Monday before they could look at my car. I called Monday they told me they didn’t know when they would be able to look at my car. I left a voicemail if I should tow my car to another shop this was their response. “Hey Bill, this is Bill at Japanese auto I got your message. Please feel free to send whoever you want to tell your car away. Way too busy and this is not gonna be an easy fix so Please come get it take us somewhere else. Have a good day.…” I can’t believe how little they care. I towed my car to mason and sons. Baily is a guest service dream. They accepted my car. Had a diagnosis the same day. My car had issues and they worked with me 3 days everything was done. They do everything through text. Give you customer service calls to make sure what they do is ok. Honestly, mason and sons provides the best car service, customer service I’ve experienced in 42 years of driving. Baily was an outstanding representative of their shop. They own my lifetime loyalty with their service, their professionalism and their execution. I can’t imagine a better place to repair your car Thank you mason&sons for restoring trust in auto repair with professionalism. Baily was fabulous to work with and you mechanics are the best. William Bertoncin

Oil change Love that they wash the car!

Mason and sons towed my daughter’s car, did a thorough inspection, made the repairs and were kind enough to negotiate the price. They made sure the car was reliable and delivered it free of charge. Great service and kind people to deal with. Thank you!

Mason & Sons provide great service. The repair has always solved the diagnosed problem on the first repair.

Looked at lots of places including service dept. at Fred Anderson and decided to try this garage out for the first time. We hate having work done on the car, but this turned out to be a good, low stress decision. They fixed the clunking sound on our 2014 CRV (front tie rods) for a decent price and did not push any other services. We did decide to do a radiator flush since they had the car up. We will definitely use them as our new go-to shop for car service.

Awesome experience! They gave me a detailed estimate with labor and material including pictures. They were very timely and all around one of the best experiences with car services I’ve had!

hey, got my car running when nobody else could thank you Lord

Top service levels, good use of technology and great follow through. Had an oil change, brake flush and tires rotated and balanced. Highly recommended this business.

It was very friendly, professional, and Job was completed in good time.